Any U.K mainland orders under 0.34kg postage & packaging is charged at £2.50 over 0.34kg to 2 kg postage & packaging is charged at £5.00 over 2 kg and upto 20 kg postage & packaging is charged at £8.95 20kg + 30p per kg extra. The Website will work out the price of shipping with each item that is put in the cart, these can easily be removed at any time before checkout and you are under no obligation to continue the order.
We aim to dispatch good’s the same or next day, for a 3-4 working day delivery service.(The delivery services we use is 48 hours and insured, as it is more secure, once they leave us.) If you have not received anything within 5 day’s please contact us as we aim to notify you of delays and the parcel could be in transit and need chasing. i.e no one was in etc. Please note while we keep the site up to date with stock items, sometimes due to demand or space we may need to order from the manufacturers, this will add a slight delay to your order on some occasions, we still aim to deliver in 5 working day’s. If for some reason the item is out of stock with us and the manufacturers, we can offer a replacement or a refund on the item. You will be notified the postage price at the time of ordering, please note we reserve the right for bulky items or for items going to Scottish Highlands and Islands, Northern Ireland, Isle of Man, Scilliy Isles and Isle of Wight you will be emailed with the relevant shipping charge and goods will not be sent until after you have approved the quotation. While delivery times vary we normally deliver within 5 days.
Please note couriers and delivery services tend to deliver during the working day, you may find it easier to give a work address, as parcels will need to be signed for. Please ensure a complete delivery address is provided as incomplete address can result in a delay or even the goods returning undelivered by the courier company.
Please check Parcels are not split or damaged when signing from the courier, if they are please sign for them damaged and contact us if there is a shortage or the goods are damaged. Ensure that you are signing for the correct amount of parcels and that none are missing. If there is not the right amount only sign for the amount you are taking in.
On proven faulty goods Red Corner will credit the cost of sending the goods back to the customer. The customer can specify whether or not they require a refund or exchange. For your convenience you can log into your account and select the order that requires an item to send back, you will then receive on approval an authorization number, simply print the order out marking the item returned with the authorization number. For your protection we suggest you send the goods back via a secure delivery service with adequate insurance, please include the receipt for the cost if you require the postage costs incurred. All products we advertise are hand selected because of there quality,if you are unhappy with the quality or performance of as product, please email us on firstname.lastname@example.org. This does not affect your statutory rights.